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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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McKenzie Dunn

October 15, 2024

5  out of  5
rating by McKenzie Dunn
"Taylor was great to work with and super responsive! He answered all my questions and got me set up with coverage quickly."
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Trey Decker

October 10, 2024

5  out of  5
rating by Trey Decker
"The folks at Elizabeth Marhsall - State Farm Insurance are great. They're friendly and extremely helpful. Taylor specifically took time out of his day to talk with me about my business insurance needs and recommend some options for me. He helped answer my questions, and was a pleasure to work with. You can't go wrong here!"
We responded:
"Thanks Trey! "
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CAREbyChristie

October 9, 2024

5  out of  5
rating by CAREbyChristie
"The entire team is incredibly helpful, Taylor and Elizabeth are who I have the most direct experience with and would recommend them to anyone looking for personalized customer service during their insurance journey. I am always so impressed at the partnership approach they take with clients and referrals alike!"
We responded:
"Thank you Christie! "
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Jeff Crane

October 9, 2024

5  out of  5
rating by Jeff Crane
"Elizabeth and Taylor are amazing people who have so much experience across the insurance industry and have the wisdom to protect your assets. They have seen it all and will help you navigate all the legal-ese."
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Jeff Goldman

October 9, 2024

5  out of  5
rating by Jeff Goldman
"I'm in a networking group with one of their agents, Taylor Farrell. Every week, I hear about how they're helping their clients. It's a great agency!"
We responded:
"Thanks for sharing Jeff! "
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Michael Talbot

October 2, 2024

5  out of  5
rating by Michael Talbot
"We had shopped several companies to help us with our business insurance with several agencies leaving us left with unanswered questions that mostly identified areas of concern for being underinsured. Taylor was extremely detailed and explained everything while saving us over $5,000 a year! More coverage for a lower price making our policy fit our business needs was a huge relief to our business."
We responded:
"Thanks Michael! Business insurance can be confusing, especially with multiple vehicles and drivers. We also know it is usually the last thing a business owner wants to be thinking about :) I’m glad we made it easy and that we have you well protected for your business!"
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Taylor Secrest

September 4, 2024

5  out of  5
rating by Taylor Secrest
"I have nothing but great things to say about Kathy!! Her great customer service and genuine concern for clients is at the forefront with every conversation. If you need advice of any sort about claims and insurance, Kathy is the person for you!! I look forward to continue working with State Farm. Thank you so much!"
We responded:
"Thank you Taylor, Kathy is pretty special and I’m glad we were able to help! "
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Sarah Myers

August 23, 2024

5  out of  5
rating by Sarah Myers
"No one likes dealing with insurance, but working with Taylor made it so easy. For the first time ever, an agent explained my policy line by line on both home and auto insurance. Also, the rates with State Farm are significantly lower than the last company. Glad I made the decision to change."
We responded:
"We are happy to have you on board Sarah! "
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Lupae Hunsicker

July 31, 2024

5  out of  5
rating by Lupae Hunsicker
"I put off having our policies reviewed because I thought it would be a hassle. Not only was it crazy easy, I was able to increase our coverage, lower our rates (A LOT!) & reduce our deductibles completely hassle free! Talyor was professional, efficient and very kind. Thank you!"
We responded:
"Thank you Lupae - we firmly believe in "better late than never" and we are so glad to have helped you get the right protection AND save some money! "
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Gabriel Straitiff

July 25, 2024

5  out of  5
rating by Gabriel Straitiff
"Taylor Farrell, my State Farm agent, is an EXTRAORDINARY person I ever work with. He ensure that I get what I need to cover my car. He is very caring and transparent with every thing. I couldn’t thank him enough because I walk out of the office with huge relieve from a best deal I can find in Indianapolis. He will have me for long time as long as I live in Indiana. Elizabeth Marshall the owner of this office got one of the best agent and I highly recommended him."
We responded:
"Thank you Gabriel! We are so excited to have you in the State Farm family!"
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brien

June 19, 2024

1  out of  5
rating by brien
"Agent wouldn’t call me back to discuss my auto & home insurance needs. Very disappointed ☹️. Would not recommend. Sorry."
We responded:
"I’m sorry to hear this was your experience as it definitely is not what we strive for - I’ve searched my system for your username and I don’t see a match to reach out to you directly, but I would welcome an email so we can connect and I can learn more! You can email me directly at elizabeth@insurance4indy.com. Thanks! "
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R

June 7, 2024

5  out of  5
rating by R
"State Farm has been great over the years. Most recently Amy took the time to help me understand our coverage and specifically what coverage gaps we had. It was very helpful to have all my questions answered. Thank you!"
We responded:
"Thank you! An important part of our process is to regularly meet with customers so they know how their policies work, we are glad you found this to be helpful! "
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Lily Colvin

May 29, 2024

5  out of  5
rating by Lily Colvin
"Taylor was very prompt and helpful"
We responded:
"Thank you!"
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Julia Kaster

May 24, 2024

5  out of  5
rating by Julia Kaster
"Taylor was super helpful in getting the customizations I wanted in my car insurance policy and was understanding of my budget. He was personable and easy to get a hold of. I have no complaints and would be happy to work with this team again."
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Kara Marvel

May 21, 2024

5  out of  5
rating by Kara Marvel
"Taylor made the process of getting auto insurance easy and efficient! I would recommend calling this office for any insurance needs!"
We responded:
"Thank you Kara! We are excited to work with you! "
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Trevor Hilkin

May 16, 2024

5  out of  5
rating by Trevor Hilkin
"Melissa was incredibly helpful and quick for doing a relocation/state to state transfer and made it easy."
We responded:
"Thank you Trevor, we look forward to welcoming you to Indy! "
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Miranda Gowdy

March 19, 2024

5  out of  5
rating by Miranda Gowdy
"I was helped by Taylor!! Thank you so much for all the help!! They helped me lower my rate, add life insurance onto my policy and better explained the safe driver program to me so I can get that started as well. Thank you again for your great customer service 😊"
We responded:
"You are welcome Miranda! "
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Marcus Thompson

March 15, 2024

5  out of  5
rating by Marcus Thompson
"The experience I had on the phone with the agent was great. He explained everything to a tee and well spoken."
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Kennysha Holland

March 15, 2024

5  out of  5
rating by Kennysha Holland
"Taylor was great. He helped us get signed up and everything was smooth."
We responded:
"We are excited to have you on board! "
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Shanna Marie

March 14, 2024

5  out of  5
rating by Shanna Marie
"I have had an excellent experience with State Farm! Martin and Taylor have been very helpful, clearly explaining details of our new policy and have made themselves available to accommodate my schedule as needed for questions. I am happy to make the switch for better rates and savings on my family policy! Thank you, State Farm Team!"
We responded:
"Thanks for your review Shanna! Martin and Taylor work hard to make sure you understand how insurance works and to see if it is a good fit with State Farm, we are so excited to serve as your agency now! "
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Jessica Christiansen

March 4, 2024

5  out of  5
rating by Jessica Christiansen
"Quickly, easy and super helpful. Great customer service."
We responded:
"Thank you Jessica, we are excited to have you on board with State Farm! "
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Andrew Coale

February 7, 2024

5  out of  5
rating by Andrew Coale
"Taylor was great, helped me optimize my auto policy and get set up with affordable life insurance. Thanks!"
We responded:
"Thanks Andrew, so glad we were able to help with both your car and life insurance! "
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Dayva A

February 7, 2024

5  out of  5
rating by Dayva A
"I called got a free quote in short amount of time on my home and auto. The quote was significantly less than my current carrier and with more benefits. The agent's office and staff (Taylor) was super friendly and knowledgeable. It's off to a good start this year!!!"
We responded:
"Yay! We are excited to be a part of the start of a great year! "
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Mrs Washington

February 2, 2024

5  out of  5
rating by Mrs Washington
"Hi, I am so stoked to give my Review! I have been with All State for about 7 to 8 years I lost count (LOL) Long story short I was told my insurance would not exceed over a certain amount well never less I was told incorrect information. I decided to shop around but before I did, I got on my knees and cried out to my heavenly father. (Jesus) to find a good insurance. I called State Farm on 52nd Keystone, no one answered so I started scrolling. I was led to Elizabeth Marshall -State Farm I called assuming I was going to talk with Elizabeth and a gentleman answered so I explained why I called, and he sent me over to Taylor he answered the phone with great enthusiasm. I was like yes Amen!! I love talking to happy people I shared my concerns Taylor, made me feel so at ease we may have been on the phone for 45 minutes to an hour. Taylor answered all my questions I didn't feeI rushed I kept saying I am sorry. I have another question he "said go for it. I explained how I felt about insurance it's like Taxes I do not get it (LOL) however, Taylor broke the insurance down like a WWE fight Bam!! take that Bam!! you want more (LOL) I learned my ABC's and 123's I was writing everything he said down(lol) go Business class yes it paid off. I shared I am single I need to feel Safe!! driving on the road. Taylor assured me I was making a great move with State Farm and how they are to help me. if I had other questions, I could call anytime he explained the store hours yes state farm is open on Saturday. Taylor shared with me what I had and what I did not have with All State he gave me such Grace after our long call I said I want to join your team. I told Taylor some personal information about me I really do not share my business however he made me feel like family, I shared my imitate issues with fighting a horrible disease and yes, I look good and feel great (LOl) IF you are searching for a Great Insurance call and ask for Taylor he explained to me about the 401k assistance he told me about Life insurance and how everything I need is a one stop shop at his office he talked highly about his colleagues. All State gave me homework. My model is to please take care of the member. Do not leave homework for the member. Taylor left nothing behind I give him A+++++ across the Board. Taylor also shared his family values. I respect honesty it goes a long way. I had another question, I reached out to Tayor today he responded quickly my question was answered I told Mr. Taylor you are my Bestie he said Renay I got your back I mean people of Indianapolis, IN what more do your need. Taylor you are something special God bless you and your Family. All the Best, Renay I am happy to join your team."
We responded:
"Thank you for your kind words Mrs Washington! Taylor is a special guy and I e definitely like to help make insurance easy to understand so lots of questions are welcomed. We look forward to serving you! "
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Emily Hendrickson

February 2, 2024

5  out of  5
rating by Emily Hendrickson
"Taylor at State Farm was great. While buying my first home, I just went with a company because I was overwhelmed with the options and decisions I had to make. 2 years later I met Taylor. He looked over my current coverage, quoted me at a lower price for the same coverage I was paying for. He also went through the coverage to better explain what it was that I was paying for. When switching home insurance companies, he walked me through the steps. I know if something happens and I have to submit a claim, I can give him a call and he will make the process easy."
We responded:
"Thank you Emily! Helping explain coverages is very important to us so you can make decisions about your policy design with all the right info, we are so excited to have you in the State Farm family! "