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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephen Warneke

November 29, 2023

5  out of  5 rating by Stephen Warneke
"The folks that work here at this office are simply amazing! They are polite, courteous, quick to answer and respond, and down right lovely people. I have had an amazing experience with them—so much so that I had to tell you all this is the place to house your insurance policies! They are all over it....and when I needed them, they were open on Saturday too when nobody else was. They solved my issue right then and there over the phone. But I just called again and they were already working on what I was calling about and I hadn't even told them of the issue yet...and what they were working on was getting money off my bill to reflect the proper discounts that I had coming to me. That says a ton right there! Thanks you guys!!"
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Kristina Jones-Leonard

November 21, 2023

5  out of  5 rating by Kristina Jones-Leonard
"Elizabeth and her team are so knowledgeable and always willing to help. I was on vacation and had a chip in my rental car and her team was very helpful - especially Melissa!"
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Greg & Jerod

November 3, 2023

5  out of  5 rating by Greg & Jerod
"Elizabeth and team have been amazing to work with. They have a great team, truly customer focused and they care about their clients. I had a tree that hit my home, and with some challenges I had on the with the claims, Elizabeth along with Kathy helped support me through the process. I have been with multiple agencies over the years in different locations. This is the best team I have worked with and they are the reason I stay with State Farm! Thanks again for the quick responses, always friendly approach and being there to help! Much appreciated, Jerod Martin"
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Kayla Black

November 2, 2023

5  out of  5 rating by Kayla Black
"Amazing customer service and quick service"
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Patricia Outlaw

October 11, 2023

5  out of  5 rating by Patricia Outlaw
"Today Taylor helped me with the renewal of my contract and he was nothing short of amazing 👏 on a scale of 1 to 10 I give him a 21 hands down thumbs up 👍 thank you tayer you are awesome!!"
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Megan Senter

October 6, 2023

5  out of  5 rating by Megan Senter
"Taylor was great in getting me a deal much better than my previous insurer! Definitely would refer many of my friends and family to him."
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Devin Cox

October 4, 2023

5  out of  5 rating by Devin Cox
"Had a great experience with putting together the homeowners insurance, business insurance and cars. The pricing was great and able to answer all my questions when needed. Would recommend!"
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Ryann Foster

September 7, 2023

5  out of  5 rating by Ryann Foster
"Taylor was so helpful! I was so nervous to switch agencies since I’ve been with my old one forever but he made the process painless. I got better, more affordable coverage and the customer service was unmatched!!!! Highly recommend!"
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Courtnee Alvarado

August 22, 2023

5  out of  5 rating by Courtnee Alvarado
"Taylor made the process of switching over to State Farm seamless and so easy for us! He was quick to answer our questions and was clear about the process. Completely satisfied!"
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Jillian Jordan

August 14, 2023

5  out of  5 rating by Jillian Jordan
"I had a great/ quick experience here. Thanks for the help, Taylor!"
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Jillian Kurtz

August 4, 2023

5  out of  5 rating by Jillian Kurtz
"I’ve been with Elizabeth Marshall State Farm for a few years now and they’ve always been so helpful. Had to make some changes to my plan and Taylor Farrell was amazing and super knowledgeable."
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George Hanlin

July 27, 2023

5  out of  5 rating by George Hanlin
"I recently had an accident, and everyone in the office (especially Mike and Kathy) was very helpful as I dealt with the claim. I couldn't ask for better customer service during a challenging time."
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Leslie Burke

July 19, 2023

5  out of  5 rating by Leslie Burke
"After 8 years with the same carrier, it was time to find a new one. We got better coverage for less and are happy to be using a local agent. Taylor and Melissa made the process easy."
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Ronnie Lee

June 10, 2023

5  out of  5 rating by Ronnie Lee
"Excellent Insurance Agency Alice, Traci and Kacey in the Carmel office are awesome. I have all my insurance with them. Keep up the good work. I highly recommend. I have had State Farm for over 20 years and they always handle claims promptly. This is one of the best agents I have had."
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Maroo Powers

June 1, 2023

5  out of  5 rating by Maroo Powers
"What can I say about the Little Red House on North College Avenue? First of all, the house is adorable and invites you in from the start. It is warm and comfy and the staff….. WOW….. tbh I almost canceled my policy after some major miscommunication at the beginning. But Donna (who I swear is a true earth Angel) wrapped me up in her wings and took such good care of me that I stayed. And then Jasmine came in and swept up the mess from my initial interaction. Jasmine made and continues to make so much of the crazy insurance industry easy for me to understand and navigate. Jasmine absolutely takes care of me. Which is what I thought an insurance company was intended for to begin with. With helpful staff like Kathleen and Melissa, and with guidance from Elizabeth Marshall (Statefarm Agent Extraordinaire) this has become a safe place for me to interact with whenever I have questions or concerns. Statefarm really is there….. and at this wonderful location there’s NO DOUBT."
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Bobbie Campbell

May 28, 2023

5  out of  5 rating by Bobbie Campbell
"Kathy Rump at the Elizabeth Marshall Agency was incredibly helpful in guiding us successfully through our storm damage claim. Kathy clearly cares about State Farm's customers and was always there for us. You can't do better than Elizabeth Marshall Agency."
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Stephen Hildebrand

May 19, 2023

5  out of  5 rating by Stephen Hildebrand
"I am extremely happy with the service I've received from this team. In particular, Kathy Rump has been incredibly patient and proactive in helping me with any issues I've had, and she has made me feel so much more confident that I am getting the help I deserve with an insurance company. Can't say enough to voice my pleasure in working with the Elizabeth Marshall team!"
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May 18, 2023

5  out of  5 rating by Adolphus
"Where do I start, Elizabeth Marshall State Farm's office is top notch. Though we are customers, they treat us like family. Quick responses to our questions and are always there to provide service and care to make sure we are up-to-date on all our insurance needs, to ensure we are safe and protected. I can't praise this office enough for their good deeds, and Elizabeth for her continued support and comradery for the community and neighbors. Truly like a good neighbor, State Farm is there."
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Matthew Frymire

May 9, 2023

5  out of  5 rating by Matthew Frymire
"Taylor from the Broadripple office was thorough and informative. We appreciate all the detail. We look forward to being a customer of State Farm!"
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Elizabeth Brown

March 21, 2023

5  out of  5 rating by Elizabeth Brown
"Kathy was an amazing help when I had a claim opened by a company that I had not even seen their quote or work up. She was able to identify trouble in the past and gave me quite a few other places to have come out and give an estimate. Low and behold, she saved me a lot of hassle when it turned out there wasn't even a claim to file. I understand people going door to door trying to gain business. It's a tough world out there! But if you have any questions, just ask!!! State Farm was with me for every step, had open communication, and helped me resolve the issue so I had nothing affect my policy. Thank you so much for helping me through this!"
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Jayanthi Peters

January 28, 2023

5  out of  5 rating by Jayanthi Peters
"I am very pleased with the exceptional service provided by Elizabeth Marshall and her team, along with State Farm Insurance. I have held insurance plans with this office over the past several years, and have been impressed with the level of service. During COVID, the team brought groceries out to my elderly parents, who also have insurance through Elizabeth Marshall, unprompted and much appreciated. I had sustained water damage to my home during the recent storm. Kathy Rump was my contact at this office and she listened, provided clear communication on next steps and was available to respond to my questions and concerns throughout the process. I am also very pleased with my claims agent at State Farm, Ashley Hatt, who went above and beyond to unsure that my claim was assessed and processed accurately. I highly recommend Elizabeth Marshall and her team at State Farm insurance!"
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Amy Hach

January 16, 2023

5  out of  5 rating by Amy Hach
"I just want to say that Elizabeth Marshall’s office is the best . Everyone is so kind and will answer all my questions . Kathy is always so patient , and always pleasant on the phone. I will never go anywhere else .😊"
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Ashley Robertson

November 4, 2022

1  out of  5 rating by Ashley Robertson
"1. Tried to buy pet insurance. Wasted my time with an in-person appointment where the worker couldn't answer questions about the details of the pet insurance available. 2. Totalled my car (not my fault) and they were the opposite of knowledgeable and helpful. Took months to get everything squared away. 3. Continues to send me junk mail after I have expressly asked that to stop. The earth has finite resources and creating more trash is just uncool."
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Drew Kamaski

October 10, 2022

5  out of  5 rating by Drew Kamaski
"Kathy was awesome. She was super helpful and very reassuring during the entire process and even after."
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Lisa Ripley

October 4, 2022

5  out of  5 rating by Lisa Ripley
"Kathy is very services oriented and very responsive to request."