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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anne Reilly

March 25, 2025

5  out of  5
rating by Anne Reilly
"Can’t recommend working with Taylor Farrell enough! He is professional, caring, and extremely knowledgeable. You can trust that he and this agency will take amazing care of all your insurance needs."
We responded:
"Anne, we are so thankful for this enthusiastic review of Taylor's 5 star service. Hearing that we have earned and kept your trust is the highest compliment. We look forward to being this helpful again whenever you need us! Your Elizabeth Marshall State Farm team."
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John Mark Michael

March 14, 2025

5  out of  5
rating by John Mark Michael
"I recently had a new roof installed by Coomer. Mike at E. Marshall’s State Farm agency emailed the form I needed to get a home owner’s premium discount. The contractor and I completed it (easy) and I emailed the form back to Mike. Straightforward transaction, much appreciated."
We responded:
"It is our sincere pleasure to help make what is a very important project for you and your home as simple as possible! Mike is a valued member of our team and we are sincerely thankful to you John for taking the time to shout him out! Your Elizabeth Marshall State Farm team."
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Mia Puent

March 14, 2025

5  out of  5
rating by Mia Puent
"Taylor was super helpful and kind throughout the entire process, from getting a quote to signing up for the policies I elected! Everything got completed quickly, and he was more than happy to answer any of my questions, would recommend to anyone looking for a new insurance agency :)"
We responded:
"Thank you Mia for taking the time to share your 5-star review! We are delighted to know you had a great experience with Taylor. We are here to be helpful whenever you need us in the future. Your Elizabeth Marshall State Farm team"
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Madeline Everhart

February 15, 2025

5  out of  5
rating by Madeline Everhart
"I really appreciate the customer service this place provides! I worked with Mike and Taylor and they were both accommodating and helpful. Also, when reviewing policies, Taylor made it easy to understand what they were asking/why and answered any questions. Great experience!"
We responded:
"Thanks for sharing your experience Madeline, we always try to simplify insurance so you can select the best policy features to meet your needs. We are so glad to serve you! "
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Arielle Iafrate

January 21, 2025

5  out of  5
rating by Arielle Iafrate
"Taylor at State Farm is the best! He was incredibly knowledgeable, helpful, and patient in answering all of my questions. He made the entire process super easy, and I felt confident that I was getting the best coverage for my needs. Highly recommend!"
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Charlotte Scott

November 4, 2024

5  out of  5
rating by Charlotte Scott
"My experience with Elizabeth Marshall's team at State Farm has always been amazing! They take their time to explain insurance concepts to me and have been very transparent with pricing. Recently, Taylor helped me add another car to my insurance and it was a very quick and efficient process. I would recommend them to anyone who is interacting with the car insurance system for the first time!"
We responded:
"Thank you Charlotte! "
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Abigail Vivo

October 30, 2024

5  out of  5
rating by Abigail Vivo
"We love working with Elizabeth Marshall’s office because the staff are so helpful and patient. Specifically, Kathy Rump has been a godsend to us as we navigate our current claim. Kathy is responsive and thorough with follow up. Her customer service is unmatched and I’m just glad she’s there to advocate for us. I’ve also learned so much about the process through her educating me. You can really feel that she cares about her clients. Thank you so much Kathy!"
We responded:
"Thank you for sharing your experience Abby, we are glad to help support you through the claims process! "
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KaLise Hutchins

October 25, 2024

5  out of  5
rating by KaLise Hutchins
"Fantastic insurance. Brianna is very helpful also. Very open to answer any questions I have, big or small"
We responded:
"Thank you for sharing your experience KaLise, Bri is great and we love that you found her to be so helpful! "
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McKenzie Dunn

October 15, 2024

5  out of  5
rating by McKenzie Dunn
"Taylor was great to work with and super responsive! He answered all my questions and got me set up with coverage quickly."
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Trey Decker

October 10, 2024

5  out of  5
rating by Trey Decker
"The folks at Elizabeth Marhsall - State Farm Insurance are great. They're friendly and extremely helpful. Taylor specifically took time out of his day to talk with me about my business insurance needs and recommend some options for me. He helped answer my questions, and was a pleasure to work with. You can't go wrong here!"
We responded:
"Thanks Trey! "
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CAREbyChristie

October 9, 2024

5  out of  5
rating by CAREbyChristie
"The entire team is incredibly helpful, Taylor and Elizabeth are who I have the most direct experience with and would recommend them to anyone looking for personalized customer service during their insurance journey. I am always so impressed at the partnership approach they take with clients and referrals alike!"
We responded:
"Thank you Christie! "
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Jeff Crane

October 9, 2024

5  out of  5
rating by Jeff Crane
"Elizabeth and Taylor are amazing people who have so much experience across the insurance industry and have the wisdom to protect your assets. They have seen it all and will help you navigate all the legal-ese."
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Jeff Goldman

October 9, 2024

5  out of  5
rating by Jeff Goldman
"I'm in a networking group with one of their agents, Taylor Farrell. Every week, I hear about how they're helping their clients. It's a great agency!"
We responded:
"Thanks for sharing Jeff! "
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Michael Talbot

October 2, 2024

5  out of  5
rating by Michael Talbot
"We had shopped several companies to help us with our business insurance with several agencies leaving us left with unanswered questions that mostly identified areas of concern for being underinsured. Taylor was extremely detailed and explained everything while saving us over $5,000 a year! More coverage for a lower price making our policy fit our business needs was a huge relief to our business."
We responded:
"Thanks Michael! Business insurance can be confusing, especially with multiple vehicles and drivers. We also know it is usually the last thing a business owner wants to be thinking about :) I’m glad we made it easy and that we have you well protected for your business!"
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Taylor Secrest

September 4, 2024

5  out of  5
rating by Taylor Secrest
"I have nothing but great things to say about Kathy!! Her great customer service and genuine concern for clients is at the forefront with every conversation. If you need advice of any sort about claims and insurance, Kathy is the person for you!! I look forward to continue working with State Farm. Thank you so much!"
We responded:
"Thank you Taylor, Kathy is pretty special and I’m glad we were able to help! "
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Sarah Myers

August 23, 2024

5  out of  5
rating by Sarah Myers
"No one likes dealing with insurance, but working with Taylor made it so easy. For the first time ever, an agent explained my policy line by line on both home and auto insurance. Also, the rates with State Farm are significantly lower than the last company. Glad I made the decision to change."
We responded:
"We are happy to have you on board Sarah! "
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Lupae Hunsicker

July 31, 2024

5  out of  5
rating by Lupae Hunsicker
"I put off having our policies reviewed because I thought it would be a hassle. Not only was it crazy easy, I was able to increase our coverage, lower our rates (A LOT!) & reduce our deductibles completely hassle free! Talyor was professional, efficient and very kind. Thank you!"
We responded:
"Thank you Lupae - we firmly believe in "better late than never" and we are so glad to have helped you get the right protection AND save some money! "
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Gabriel Straitiff

July 25, 2024

5  out of  5
rating by Gabriel Straitiff
"Taylor Farrell, my State Farm agent, is an EXTRAORDINARY person I ever work with. He ensure that I get what I need to cover my car. He is very caring and transparent with every thing. I couldn’t thank him enough because I walk out of the office with huge relieve from a best deal I can find in Indianapolis. He will have me for long time as long as I live in Indiana. Elizabeth Marshall the owner of this office got one of the best agent and I highly recommended him."
We responded:
"Thank you Gabriel! We are so excited to have you in the State Farm family!"
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brien

June 19, 2024

1  out of  5
rating by brien
"Agent wouldn’t call me back to discuss my auto & home insurance needs. Very disappointed ☹️. Would not recommend. Sorry."
We responded:
"I’m sorry to hear this was your experience as it definitely is not what we strive for - I’ve searched my system for your username and I don’t see a match to reach out to you directly, but I would welcome an email so we can connect and I can learn more! You can email me directly at elizabeth@insurance4indy.com. Thanks! "
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R

June 7, 2024

5  out of  5
rating by R
"State Farm has been great over the years. Most recently Amy took the time to help me understand our coverage and specifically what coverage gaps we had. It was very helpful to have all my questions answered. Thank you!"
We responded:
"Thank you! An important part of our process is to regularly meet with customers so they know how their policies work, we are glad you found this to be helpful! "
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Lily Colvin

May 29, 2024

5  out of  5
rating by Lily Colvin
"Taylor was very prompt and helpful"
We responded:
"Thank you!"
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Julia Kaster

May 24, 2024

5  out of  5
rating by Julia Kaster
"Taylor was super helpful in getting the customizations I wanted in my car insurance policy and was understanding of my budget. He was personable and easy to get a hold of. I have no complaints and would be happy to work with this team again."
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Kara Marvel

May 21, 2024

5  out of  5
rating by Kara Marvel
"Taylor made the process of getting auto insurance easy and efficient! I would recommend calling this office for any insurance needs!"
We responded:
"Thank you Kara! We are excited to work with you! "
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Trevor Hilkin

May 16, 2024

5  out of  5
rating by Trevor Hilkin
"Melissa was incredibly helpful and quick for doing a relocation/state to state transfer and made it easy."
We responded:
"Thank you Trevor, we look forward to welcoming you to Indy! "
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Miranda Gowdy

March 19, 2024

5  out of  5
rating by Miranda Gowdy
"I was helped by Taylor!! Thank you so much for all the help!! They helped me lower my rate, add life insurance onto my policy and better explained the safe driver program to me so I can get that started as well. Thank you again for your great customer service 😊"
We responded:
"You are welcome Miranda! "